Terms & Conditions
Welcome to 10 Hampers, your trusted source for self-care gifts! By accessing and using our website, you agree to the following terms and conditions. Please read them carefully.
1. General Information
These Terms and Conditions (“Terms”) govern your use of the 10 Hampers website, including any content, functionality, and services offered on or through the site (collectively referred to as the “Site”). The Site is operated by 10 Hampers, located in Manchester, United Kingdom.
By using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Site.
2. Privacy Policy
Your use of the Site is also governed by our Privacy Policy which outlines how we collect, use, and protect your personal information. By using the Site, you consent to the data practices described in our Privacy Policy.
3. Product Information
We make every effort to accurately display the details, descriptions, and prices of products on our Site. However, we do not guarantee that the information is always up-to-date or error-free. Prices and availability of products are subject to change without notice.
We reserve the right to limit quantities or refuse any order that we believe may be fraudulent or in violation of our policies.
4. Orders and Payments
Placing an Order: When you place an order on our Site, you are making an offer to purchase the products in your cart. We reserve the right to accept or decline your order for any reason, including but not limited to stock availability or pricing errors.
Payment: All payments must be made through the payment methods listed on the Site. You agree to provide accurate and current payment information. By submitting your order, you authorise us to charge your selected payment method.
Order Confirmation: After placing an order, you will receive an email confirming that we have received your order. This does not guarantee the acceptance or processing of the order.
5. Shipping and Delivery
Shipping: Details of shipping can be found on our Shipping page.
Delivery Times: Delivery times vary depending on your location. While we strive to meet delivery timeframes, we cannot be held responsible for delays caused by third-party couriers or other factors outside of our control.
Risk of Loss: Once your order has been shipped, the risk of loss and title for the products passes to you. We are not responsible for any damage, theft, or loss of items once they are in transit.
6. Returns and Exchanges
We want you to be completely satisfied with your purchased items. If you are not satisfied with your purchase, we offer a 30-day return policy from the date of delivery, subject to the following conditions:
- Returns: Products must be unused, unopened, and in their original packaging to qualify for a return.
- Exchanges: If you received a damaged or incorrect item, please contact us immediately at hello@10hampers.com, and we will arrange an exchange at no additional cost.
- Non-refundable Items: Due to the nature of our products, some items (e.g., opened or partially used products) may not be eligible for return or exchange. Please refer to our Return Policy for more details.
7. Promotions and Discounts
From time to time, we may offer promotional codes, discounts, or special offers. These promotions are subject to specific terms and conditions, which will be outlined at the time of the offer. Promotional offers are non-transferable, cannot be combined with other promotions, and are valid only during the specified timeframe.
8. User Conduct
By using our Site, you agree not to:
- Engage in any conduct that disrupts or interferes with the operation of the Site.
- Use the Site for any illegal or unauthorised purposes.
- Violate any applicable laws, regulations, or third-party rights.
- Post or transmit any content that is offensive, harmful, or violates the rights of others.
We reserve the right to suspend or terminate your access to the Site if you engage in prohibited conduct.
9. Intellectual Property
All content on the Site, including but not limited to text, logos and images, is the property of 10 Hampers and is protected by copyright, trademark, and other intellectual property laws. You may not use any of this content without our express written consent.
10. Limitation of Liability
To the maximum extent permitted by law, 10 Hampers shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or the purchase of products. Our total liability shall not exceed the amount paid for the products in the order related to the claim.
11. Indemnification
You agree to indemnify and hold harmless 10 Hampers, its affiliates, employees, officers, and agents from any claims, damages, losses, or expenses arising from your use of the Site or violation of these Terms.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any dispute arising under these Terms shall be resolved exclusively in the courts located within the United Kingdom.
13. Modifications to Terms
We may update or change these Terms at any time, and such changes will be effective immediately upon posting on the Site. Your continued use of the Site after any changes constitutes your acceptance of the modified Terms.
14. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
- Email: hello@10hampers.com
Thank you for visiting 10 Hampers! We hope you enjoy our carefully curated self-care hampers and gift items.