Shipping Information
We are thrilled that you’ve chosen our self-care products! Please review our shipping policies below for more information.
1. Shipping Time
- Processing Time: Orders are typically processed within 1-2 business days.
- Shipping Time: 5-7 business days
Please note that delivery times may vary during peak seasons (e.g., holidays) or due to unforeseen circumstances like weather delays.
2. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment at any time. Please allow up to 24 hours for the tracking information to be updated.
3. Delivery Restrictions
- Shipping: We currently only offer shipping within the UK.
- P.O. Boxes: We cannot deliver to P.O. Box addresses for some shipping methods. Please provide a physical address for delivery.
5. Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses. If you notice an error after placing your order, please contact us immediately at hello@10hampers.com, and we will do our best to assist you.
6. Damaged or Missing Items
We take great care in packaging our self-care hampers and items, but in the rare case that your order arrives damaged or you are missing an item, please contact us within 48 hours of receiving your order. We will work quickly to resolve the issue and ensure your satisfaction.
7. Shipping to Gift Recipients
If you are sending your purchase as a gift and want it to ship directly to your recipient, please put down their name and address in the Shipping Address section during Checkout.
8. Contact Us
If you have any questions or concerns regarding shipping, please don’t hesitate to get in touch with our customer service team. We’re here to help!
- Email: hello@10hampers.com
Thank you for choosing us for your self-care needs. We hope you enjoy your luxurious items!