Welcome to 10 Hampers! We are committed to providing you with a smooth and enjoyable shopping experience. Please take a moment to familiarise yourself with our policies, which cover everything from privacy to returns.
1. Privacy Policy
Your privacy is very important to us. We respect your personal information and are committed to protecting it. Below is an overview of how we collect, use, and safeguard your information.
Information Collection: We collect personal information such as your name, email address, shipping address, and payment details when you place an order, subscribe to our newsletter, or contact us for support.
How We Use Your Information: We use your information to process orders, communicate with you about your purchase, improve our services, and send promotional materials (if you’ve opted in).
Data Protection: We use industry-standard encryption to protect your personal data and payment details. Your information is never sold to third parties.
For full details, please read our Privacy Policy.
2. Return & Refund Policy
We want you to love your purchase! If for any reason you’re not completely satisfied, we offer a straightforward return and refund policy.
Returns: You can return your items within 30 days from the date of delivery, provided they are unused, unopened, and in their original packaging. Unfortunately, due to the nature of our products, we are unable to accept returns on opened or used items.
Exchanges: If you received a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will arrange a prompt exchange at no additional charge.
Refunds: Once your returned item is received and inspected, we will process a refund to your original payment method. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs.
For full details, please refer to our Return & Refund Policy.
3. Shipping Policy
We strive to get your self-care hampers and gift items to you as quickly and safely as possible. Below are our shipping terms:
Processing Time: Orders are processed within 1-2 business days. Please note that orders placed during peak seasons (holidays, sales, etc.) may take a bit longer to process.
Shipping Time: Delivery within 5-7 business days.
Order Tracking: After your order has shipped, you will receive an email with tracking information. Please allow up to 24 hours for tracking details to appear.
UK-only Shipping: We do not offer international shipping yet.
For full details, please see our Shipping Policy.
4. Payment Policy
We accept a variety of payment methods to make your shopping experience as easy as possible:
Accepted Payment Methods: We accept credit/debit cards (Visa, MasterCard, American Express), and other secure payment options.
Payment Security: All transactions on our website are processed using secure encryption technology to ensure the protection of your payment details.
Currency: All transactions are processed in GBP.
5. Terms of Service
By using our website, you agree to our Terms and Conditions, which outline your rights and responsibilities as a customer. Please take a moment to review these before making a purchase.
Eligibility: You must be at least 18 years old to make a purchase on our website.
Product Descriptions: We make every effort to provide accurate descriptions and images of our products. However, we cannot guarantee that the colour, texture, or size will appear exactly as shown on your screen.
Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email does not constitute acceptance of your order. We reserve the right to cancel any order due to stock availability, pricing issues, or other unforeseen circumstances.
Limitation of Liability: To the fullest extent permitted by law, we are not liable for any indirect or consequential damages arising from the use of our products or services.
For full details, please read our Terms & Conditions.
7. FAQ (Frequently Asked Questions)
We’ve compiled a list of answers to common questions our customers often ask. If you need further assistance, feel free to reach out to our customer support team.
How do I track my order? Once your order ships, you will receive a tracking number via email. You can use this to track your order on the carrier’s website.
Can I change or cancel my order? If you need to modify or cancel your order, please contact us as soon as possible. We may be able to accommodate changes if the order hasn’t yet been processed.
8. Contact Us
If you have any questions, concerns, or feedback about our products, policies, or services, please don’t hesitate to reach out. We’re here to help!
- Email: hello@10hampers.com
Thank you for choosing 10 Hampers. We hope you enjoy our carefully curated self-care products, and we look forward to serving you again!